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FAQ’s

Q. Why choose Petals Polly Flowers? 

Petals Polly Flowers are one of the UK’s largest artificial wedding flower specialists, all of our products are hand-made by our experienced and qualified florists. We are experts in all aspects of wedding flowers. We have 5 star ratings on Amazon, ebay, etsy and Google and offer our No Risk Love It Guarantee on all orders.

Q. Can I customise my flowers on-line?

Yes, you can now change the size and ribbon colour through our website and you can also create a complete matching set with our Package Creation Tool.

Q. Can I ask for different alterations to those on-line?

Please remember all of our flowers are hand-made to order so we can make changes to colours, sizes and the design.

Simply contact us to discuss your requirements, either via our custom order enquiry form, email or by telephone. Chances are we’ll be able to make your flowers for you. There are no additional fees for bespoke orders so prices will be very similar to those of our on-line shop.

Q. I see a bouquet I like, can you make matching items? 

Absolutely. We don’t have a full range of all our products on our website but we can create a full range all made from the same flowers to ensure a perfect match. Please try our Package Creation Tool or contact us by using our Custom Order Enquiry Form.

Q. Can we get a sample so we can see the flowers in real life?

If you’re looking for a sample then we suggest you purchase one of our buttonholes or corsages from our website. That way, you get to see not only the colour and quality of the artificial flowers we use, but also the quality of our finishing and workmanship. Please add a note to your order to confirm you are ordering samples.

Q. How long before my wedding should I place my order?

All of our flowers are artificial and can be kept in perfect condition until needed hence a lot of people order a year plus in advance, please give us as much notice as possible so we can ensure delivery in plenty of time for your wedding.

Q. How long will delivery of my order take?

We will dispatch your order based on your event date provided when your order is placed, we aim to make and deliver all orders to be with you in plenty of time for your wedding. If you prefer your flowers sooner please contact us and we’ll look at moving you to a week that suits your preference. Please let us know your wedding date and we will plan your order into our schedule for a nice, early arrival.

Q. My wedding is next week, can you help? 

Yes, we can make your flowers for quick dispatch. Please contact us to check availability, we may need to upgrade to a next day delivery service to guarantee you receive your wedding flowers in time.

Q. I would like to discuss my flowers in person, can I visit you?

Yes, you are more than welcome to come and see us. Please contact us to make a suitable appointment first.

Q. I am unsure what colours to have for my wedding flowers, are you able to help me?

Yes, please contact us and we will give you the best options available for your wedding flowers.

Q. Who will make my flowers?

Your order will be made by one of our florists. All of our florists are trained and qualified with NVQ and City and Guild qualifications.

Q. How will my order be sent?

Your order will be packaged to ensure arrival to you in perfect condition. We use Royal Mail and Parcelforce for our wedding flower deliveries. As soon as your order is dispatched we will contact you by email, for larger orders this will also include your tracking number.

Q. Can you deliver to a different address?

Yes, you can enter a different delivery address upon checkout.

Q. How do I care for my wedding flowers? How long will they keep for?

You can store your flowers in the original delivery packaging, preferably away from damp, radiators and direct sunlight. One of the great benefits of artificial flowers is that they will keep lovely for many years and make a lovely keepsake.

Q. Do you ship internationally?

Yes, please see our International Shipping Page for details. 

Q. How can I pay for my order?

We accept payment by credit card/debit card, PayPal and cheque. Your credit/debit card details are 100% secure through Barclaycard merchant services and PayPal.

Q. What if i want to return my order?

Please see our ‘Love It Guarantee‘ page for details.

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